FAQs
English
How to cancel TradeFox
You can cancel your TradeFox subscription at any time through the platform.
- Open the TradeFox App or go to the website. You may need to sign in first if you haven’t already.
- Navigate to your Account or Profile settings.
- Tap or click Manage Subscription.
- Select Cancel Subscription and confirm your choice.
That’s it! A confirmation email will be sent to the email on the account.
Note: This is the only way to cancel your account and end your membership. Signing out of your account or deleting the TradeFox app does not cancel your account.
When membership charges stop
You won’t be charged again unless you restart your account. If you cancel with time left in your billing period, you can continue to use TradeFox until the account cancels automatically at the end of the current billing cycle.
Important: To avoid being charged for the next renewal period, you must provide cancellation notice at least 7 days prior to your renewal date.
If you don't see an option to cancel
If you don’t see the cancellation option in your account, or if you subscribed via a third-party store (like the Apple App Store or Google Play Store), you may need to cancel through them directly.
- iOS : Go to Settings > Apple ID > Subscriptions.
- Android : Go to Google Play Store > Profile > Payments & subscriptions.
If you are still having trouble, you can contact support directly via the “Contact Us” function in the app or by emailing info@tradefoxapp.com.
Canceling during your Free Trial
If you are on the 7-day free trial, you must cancel before the trial ends (we recommend at least 24 hours before) to avoid being charged.
- Day 5 Reminder: You will typically receive a reminder before your trial ends.
- Day 7 Charge: If you have not canceled by the end of the 7th day, you will be automatically charged for the full subscription.
Canceling when account is on hold
If there is a hold on your account due to payment issues, the account will generally close immediately when you cancel.
Rejoining TradeFox
You can restart your TradeFox account at any time. Simply log back in and purchase a new subscription plan. Your training history and competency records are often retained, but we recommend checking with support if you have been away for an extended period (more than 24 months).
Preventing others from restarting your account
To make sure that no one else using your device can restart your TradeFox subscription without your permission, we recommend that you change your password after canceling your membership.
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