FAQs
English
How to change or reset your password
Resetting your password
You can reset your password by asking for a reset link to be sent to you by email. If you have added a mobile phone number to your TradeFox account, you may also be able to reset via text message. If you cannot access your email or phone number, you may need to contact support for identity verification.
Reset password by email
- Go to the TradeFox Login screen (on the app or website) and select Forgot Password? or Trouble Logging In?.
- Enter your email address and click Email Me.
- Check your inbox (and spam folder) for the reset email from TradeFox.
- Open the email and click the Reset your password button. (The reset password link will typically expire in 24 hours.)
- Create a new, more memorable password, enter it twice, then click Save.
Note: Your new password cannot be the same as your last password. We recommend that you leave the Sign out all devices box checked. Then click Save to confirm your new password.
Note: Signing out of all the devices you use to access TradeFox when you switch passwords is better for account security. You will be able to sign back in with your new password immediately.
You will see a banner confirming that your password has been changed. You’ll also receive a confirmation email.
Troubleshooting
Didn't get the email
- Check for it in your spam, junk, or promotions folders.
- If you can’t find it in your folders, try adding info@tradefoxapp.com (or the relevant noreply address) to your contact list. Then send yourself a password reset email again.
- If you still aren’t seeing it, your email provider may be causing a delay. Please wait a few minutes, then check your inbox again.
Link doesn't work
- Delete any old TradeFox password reset emails that are in your inbox.
- Go to tradefoxapp.com and refresh the page to ensure you are starting fresh.
- Select Forgot Password again to generate a fresh link.
- Go back to your email and follow the steps in the new password reset email.
- If you’re still having trouble, try resetting your password on a different device or browser.
This password is not secure or is too common. If you see this message when resetting or changing your password, it means that the password you chose is on a list of compromised or commonly used passwords (like “Password123”), which we don’t allow for security reasons. You’ll need to choose a different one.
Reset password by text message (SMS)
If your account supports SMS recovery:
- Go to the login screen and choose Reset via Text Message (SMS).
- Enter the phone number linked to your account and click Text Me.
- You’ll get a text message with a verification code.
- Enter the code and click Verify. (The code will expire after 20 minutes.)
- Create a new, more memorable password and enter it twice.
Note: We recommend that you leave the Sign out all devices box checked. Then click Save to confirm your new password.
Recover your account without email or phone
If you cannot access the email or phone number associated with your account:
Contact Support directly Since TradeFox accounts often contain certification or training data, we need to verify your identity to recover the account manually.
- Email our support team at info@tradefoxapp.com.
- Provide your Full Name and the last 4 digits of the card used to pay for the subscription (if applicable).
- Our team will attempt to locate your account and manually update your credentials.
If you are billed through a third party (Apple/Google) If you pay for TradeFox through the App Store or Google Play Store, your subscription is managed by them. However, your login is still managed by TradeFox. Please search for your purchase receipt from Apple or Google and forward it to our support team to help us locate your account.
Changing your password
If you know your password and can sign in to TradeFox but want to change it:
- Go to your Profile or Account Settings page.
- Select Change Password.
- Enter your current password, then your new password twice.
When choosing a password, it should be:
- Different than what you use for any other websites or apps.
- At least 8 characters long.
- A mix of uppercase and lowercase letters, numbers, and symbols.
- Not easily guessed—such as “password,” “12345678,” or any personal information (name, birthday, address).
Need more help?
Copyright © 2025 Tradefoxapp