FAQs
English
Can’t sign in to Tradefox
If you’re having trouble signing in to your Tradefox account, it’s usually related to an incorrect password, a typo in your email address, or a synchronization issue with the app. Follow these steps to get back to your training.
Forgot your password?
The most common reason for sign-in issues is an incorrect password.
- Go to the Tradefox sign-in page.
- Select Forgot Password?
- Enter the email address associated with your account.
- Check your inbox for a reset link. If you don’t see it within a few minutes, check your Junk or Spam folders.
Note: Password reset links expire after 24 hours for your security.
Check your email for typos
Double-check that you are using the exact email address you used to sign up.
- Common mistakes include typos (e.g., gmal.com instead of gmail.com) or using a personal email when you originally registered with a work or school email.
- Search your email inboxes for a “Welcome to Tradefox” message to confirm which address is linked to your account.
App-specific troubleshooting
If the app is freezing or rejecting your correct credentials, try these quick fixes:
- Update the App: Visit the App Store or Google Play Store to ensure you are running the latest version of Tradefox.
- Restart the App: Force-close the app and reopen it.
- Check your Connection: Ensure you have a stable internet connection. While some Tradefox simulations work offline, you must be online to sign in and authenticate your account.
"Account Not Found"
If you receive a message saying “No account found with this email,” you may not have completed your registration or you might have signed up using Social Sign-in (Apple, Google, or Facebook).
- Try signing in using the social icon buttons at the bottom of the login screen.
- If you are a student, ensure your instructor has added you to the Tradefox for Schools dashboard.
Still need help?
If you’ve tried the steps above and still can’t get in, our support team is ready to help you get back to your simulations.
- Email us: info@tradefoxapp.com
- What to include: Your full name, the email address you think is on the account, and a screenshot of any error messages you see.
Need more help?
Copyright © 2025 Tradefoxapp