FAQs
English
Fix a problem on your Android phone or tablet
If the TradeFox app crashes, won’t open, or won’t play training simulations on your Android device, follow the troubleshooting steps below to resolve the issue.
Restart your device
- Press and hold the Power button on your Android device.
- Tap Restart. If you don’t see a restart option, hold the power button for 30 seconds until the device reboots.
- Once the device turns back on, open the TradeFox app and try again.
Clear the TradeFox app cache
Clearing cache files can resolve performance issues without deleting your training progress or account settings.
- Open your device Settings.
- Tap Apps or Applications (this may vary by device).
- Find and tap TradeFox.
- Tap Storage & cache.
- Tap Clear cache.
- Open the TradeFox app and try again.
Clear app data
Note: Clearing app data will sign you out of TradeFox. Be sure to have your login email and password ready.
- Follow the steps above to navigate to the TradeFox Storage & cache menu.
- Tap Clear storage or Clear data.
- Tap OK or Delete to confirm.
- Open the TradeFox app, sign in, and try again.
Check for updates
Ensuring both the app and your device software are current often fixes known bugs.
- Update the TradeFox app: Open the Google Play Store, tap your profile icon, then select Manage apps & device. If an update is available for TradeFox, tap Update.
- Update Android OS: Go to Settings > System > System update. If an update is available, follow the on-screen instructions to install it.
Reinstall the TradeFox app
- Open the Google Play Store app.
- Search for TradeFox.
- On the app detail page, tap Uninstall.
- Once uninstalled, tap Install.
- Once the installation is complete, sign in and try your training again.
Need more help?
Copyright © 2025 Tradefoxapp