FAQs
French
How to change your Tradefox plan
You can adjust your Tradefox membership to unlock more trade simulations and learning paths by following these steps:
- Log in to your account at tradefoxapp.com or via the app.
- Navigate to the Pricing, Settings, ou Membership page.
- Choose your new plan (e.g., Mensuel ou Yearly Membership) and select Update ou S'abonner.
- If you don’t see an option to change, see “Can’t change plan” below.
- Tap or click Confirm Change.
Billing & Access
- Upgrading to a Premium Plan: Your upgrade takes effect immediately so you can start your Construction simulations right away. You’ll be charged a prorated amount for the difference, and your access to all learning paths will be fully unlocked.
- Downgrading your Plan: The change takes effect on your next billing date. You can continue to use the Premium features and ad-free experience until the end of your current period.
If you aren’t able to change your plan, it could be for a few reasons:
- Payment on Hold: Your subscription may be paused due to an outstanding balance or expired card.
- App Store/Google Play Billing: If you subscribed through an app store, you must manage your plan in your Apple ID ou Google Play settings.
- Trial Period: If you are currently in your 14-day free trial, some plan-switching features may be restricted until the trial ends.
Need a hand? Contact us at info@tradefoxapp.com if you have a different issue or need help choosing the right learning path for your career.
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